FAQ
BOUTIQUE & OFFICE HOURS
Does Oneluxe has an offline store ?
Yes, we’re located in Jakarta.
You can visit us at Lippo Mall Puri, Jl. Puri Indah Raya, Kembangan Sel., Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11610
Click "here" to see our store!
What time is the best to visit Oneluxe?
You can visit us every day during our business hour
10.00 – 22.00 GMT+7
AUTHENTIC & INSURANCE
How do i know whether your watches are authentic?
As the largest buyer, seller, and trader of high-end luxury watches in Indonesia, you can be confident that any watch you see on Oneluxe is guaranteed to be authentic. We have team experts to verify the authenticity of every timepiece.
Does Oneluxe have insurance for the watch I bought?
We will protect your treasured timepiece with a fully insured benefit.
What happens if my watch has an issue? What is your Warranty?
Every watch we sell comes with store warranty*. We will provide coverage for the remaining time within the 30 days period (*Terms & Conditions Apply).
OTHERS
Can I order watches that are not listed on your website?
Yes, you may contact us to enquire about the watch you’re looking for. You may click the Whatsapp button on bottom left of your screen.
Why is the manufacturer retail price lower than your price?
High demand watches that produced by the retailer have a higher value on the secondary market. Oneluxe works very hard to give you an easiest access to the most popular watches at a fair market price.
Can I see a watch in person before purchasing it?
Yes, we will welcome you warmly at our store. In spite of that, if you are keen to buy the Consignment Item, you have to make a Down Payment first before we arrange delivery of watch from the owner.
What types of payments do you accept?
Our preferred method of payment are by Cash or Transfer. We also accept Credit Cards, Debit Cards, Tokopedia, and Cryptocurrency.